Senior Controller


The role will be based at our office in Harlow, Annual salary £20K - £23K (salary based on experience).

We are a thriving property maintenance company and we are seeking a customer service focused individual to join us and grow with our business. experience in a property maintenance service desk, or facilities management help desk environment would be a real advantage. You will have experience of supervising a service desk team, handling queries, raising small works quotations and ordering parts.


Key Responsibilities Include:

Supervising a small team whose daily tasks consist of:

  • Schedule field service engineer workloads
  • Assist clients and field engineers with resolutions to queries
  • Take incoming client & supplier calls within target.
  • Take incoming tenant calls relating to any property maintenance requests.
  • Log new works orders from clients, verbally and via email.
  • Liaise with client & engineers to ensure completion within SLA
  • Work closely with management to ensure that KPI's are hit
  • Raising client invoices
  • Undertake general administrative duties.

Essential Skills / Experience:

  • Supervision experience of a small service desk team
  • Experience of ordering parts and materials
  • Producing quotations for small work orders
  • Ability to manage queries raised by the team
  • Experience of web based management systems (in particular engineer appointment scheduling software)
  • Experience in a commercial property management environment/Facilities Management or building/construction environment.
  • Excellent communication, interpersonal skills & telephone manner
  • Self motivated with ability to work on own initiative
  • Effective problem solving & organisational skills
  • Ability to complete good quality work to set deadlines
  • Able to work well as part of a small team
  • Possess the ability to remain calm under pressure and not react adversely to tenants or clients.
  • Excellent written & verbal skills
  • Experience in using Microsoft Office - particularly outlook, word & excel
  • A basic geographical knowledge of London and the surrounding areas.

    Interviews will be held at our Harlow office.

    If your experience matches please forward your CV immediately to Proact Property Maintenance Ltd at or complete the application here.

    Proact Property Maintenance do not require the services of Employment or Recruitment Agencies in relation to this vacancy.

Need someone in the next 24 hrs?

If you have a problem, don’t panic! Just give Proact a call and we’ll be there as quick as we can. There is no callout fee, our rates are transparent and all of our work is quoted in advance so you have peace of mind there will be no more surprises.

Get in touch now

Call us now on 02037647322 8am - 5.30pm to talk to our friendly team

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